This privacy notice explains how Monge Ortopedia ('we', 'our', or 'us') collects, processes, and protects information obtained through our website. We do not sell, share, or disclose your information to third parties, except as described in this notice.
Introduction
We are committed to protecting your privacy and confidentiality. We understand that visitors to our site are concerned about their privacy, which is why we handle your personal information with the utmost care and security. Our privacy policy complies with the European Union's General Data Protection Regulation (GDPR).
Legal Bases for Processing Your Data
1. Processing Based on Contractual Obligations
If you become a patient or agree to our terms and conditions, a contract is formed between you and us. We process your data to fulfill our contractual obligations, including sending appointments, reminders, and recommendations.
2. Processing Based on Your Consent
In cases where there is no contractual relationship, such as browsing the site or sending us inquiries, we request your consent to process personal information. You may withdraw your consent at any time by contacting us.
3. Processing Based on Legal Obligations
We are legally required to process certain data, for example, to comply with tax, accounting, and medical obligations. In these cases, we use your information solely in compliance with those legal duties.
How We Use Your Information
We use the data you provide to send you communications, optimize website content, respond to your inquiries, and, if applicable, offer personalized orthopedic services. We do not share your information with unauthorized third parties.
Automatic Data Collection
We use Google Analytics to analyze website usage and improve performance. This includes information such as approximate location, device type, visit duration, and pages viewed. This data is collected anonymously and is not used to personally identify you.
Handling Complaints
If we receive a complaint about posted content or the way we collect data, we will investigate and remove the content if necessary. If you have any privacy concerns, please contact us.
Communication and Data Storage
When you contact us by phone, email, or through a site form, we collect the data you provide and store it securely. This information may include your name, email, phone number, and reason for contact.
We securely retain this information online for a maximum period of three months. We may also store it as part of a medical record within our medical management system, if applicable.
Contact Us
If you have questions about this privacy notice or wish to exercise your rights of access, correction, cancellation, or objection, you may contact us directly:
📧 pacientes@mongeortopedia.com
🌐 https://mongeortopedia.com